Cancellation Policy

At 99 Lunch Box, customers may cancel their booking or order only before the applicable cancellation cut-off time, where cancellation is available for the selected service. Once the cancellation cut-off time has passed, the booking or order cannot be cancelled.

Please carefully check your selected date, time, meal option and order details before completing your booking or order. Cancellation of a confirmed booking or order does not automatically entitle the customer to a refund, as all amounts paid to 99 Lunch Box are generally non-refundable.

In exceptional circumstances, such as a technical error or an issue caused by 99 Lunch Box, the matter may be reviewed by the management. Any cancellation, adjustment or refund in such cases will be at the sole discretion of the management.

Customers are advised to review their booking details and the applicable cancellation cut-off before making payment. For any questions regarding cancellation, please contact 99 Lunch Box using the contact details provided on our website.